Privacy policy

Privacy Policy
Last updated: April 12, 2025

This Privacy Policy describes how Samantha Joy Shantz ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from www.samanthajoyshantz.com (the "Site") or otherwise interact with us (collectively, the "Services").

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We collect personal information to fulfill your orders, provide customer support, and improve your shopping experience. The types of personal information we collect include:

Information you provide directly:

  • Name, email address, shipping and billing address, and phone number
  • Payment information (processed securely by Shopify and payment processors)
  • Order history and customer support inquiries

Information collected automatically:

  • Device and browser type
  • IP address and geolocation
  • Interaction data (e.g., pages visited, time spent, links clicked)
    This is collected via cookies and similar technologies (see "Cookies" section below).

Information from third parties:

  • Shopify (our e-commerce provider)
  • Payment gateways and fulfillment services
  • Marketing and analytics providers

2. How We Use Your Information

We use your personal information to:

  • Fulfill orders and deliver products
  • Process payments and manage your account
  • Provide customer service and respond to inquiries
  • Send you updates about your orders or our products
  • Improve our website and personalize your shopping experience
  • Conduct marketing and advertising (you may opt out at any time)

3. Sharing Your Information

We may share your information with:

  • Shopify, to power our online store (Shopify’s Privacy Policy)
  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping and fulfillment providers
  • Marketing and analytics services
  • Canadian legal authorities if required by law or to protect our rights

We do not sell or rent your personal information.

4. Cookies

We use cookies to:

  • Enable website functionality
  • Analyze traffic and user behaviour
  • Personalize content and ads

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

To learn more about cookies used by Shopify, visit:
https://www.shopify.com/legal/cookies

5. Your Rights

Depending on where you live, you may have rights in relation to your personal information, including the right to:

  • Access or request a copy of your information
  • Request correction or deletion of your information
  • Withdraw consent for processing
  • Object to certain types of use, including direct marketing
  • Lodge a complaint with a privacy authority

To exercise your rights, please contact us at hello@samanthajoyshantz.com. We will verify your identity before responding to any requests. We do not discriminate against users for exercising their rights.

6. Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal requirements. While we use industry-standard security measures, no system is entirely secure. Please contact us if you suspect unauthorized access to your account or data.

7. Children’s Data

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we learn we have inadvertently collected such data, we will delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting your information.

9. International Users and Data Transfers

We are based in Canada but ship to the United States and internationally. Your personal information may be transferred to, stored, or processed in countries outside of your own, including Canada and the United States, where our servers and third-party service providers are located.

These countries may have different data protection laws than your home country. When we transfer your information internationally, we take reasonable steps to protect it in accordance with this Privacy Policy.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we will rely on legal mechanisms such as Standard Contractual Clauses approved by relevant authorities to ensure lawful transfers.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), such as the right to know, access, and request deletion of your personal information. Please see the "Your Rights" section above for more information.

By using our Services, you consent to the transfer of your personal information to countries outside your own.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Samantha Joy Shantz
📧 hello@samanthajoyshantz.com